Frequenty asked questions

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What are audio guides?

An audio guide is a recorded guided tour that can be played on any mp3 player (like an iPod). Audio guides are fun, informative and easy to use. They can be played wherever and whenever you want. Most audio guides come with a printable map to help you navigate the site or location.

How can I download and install an audio guide?

After purchasing an audio guide you will be directed to the download page from where you can download the audio guide. In addition you will receive an e-mail with the link to the download page so that you can download the audio guide whenever you want. All audio guides are send in a zipped file that contain one or more audio and graph files. Unzip the file by double clicking. Copy the resulting content to the directory where you keep you music (or a designated audio file folder). Synchronize your iPod or any other mp3 device. Enjoy the guide!

What happens if the download fails?

When you order an audioguide from us you receive an on-screen receipt with a link to the downloadable file. In addition you will be able to login on our site for 7 days and download the file another 2 times. So if for any reason the initial download fails you can carry it out again later. If you have a problem you can not resolve you can contact us and we will investigate for you.

Should I be concerned about my Safety?

The tours are mostly in busy areas and we recommend that you:

  • Make sure that your possessions are secure!
  • Stop or pause your audio player when crossing roads or other areas where there might be danger from passing traffic.
  • Set the volume so that you can hear what is going on around you.
  • Take the tour during daylight hours.

 

Are all audio guides posted on the AllAudioGuides website?

No, AllAudioGuides only lists audio guides on its website that meet our strict quality requirements. All have superior sound quality, no background noise and a fairly constant volume. None contains foul language.

How does AllAudioGuides protect my privacy?

AllAudioGuides cares about your privacy. To guarantee our service we only collect a minimum of your personal information. In no circumstances is your information sold to third parties. In short, your data is save with us. Please also review our full Privacy Policy.

Is my payment secure?

Safeguarding your financial and personal information is one of our most important priorities. That’s why we use PayPal who automatically encrypt all sensitive information sent between your computer and their servers.



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